Privacy Policy
At The Bond, we are committed to protecting your privacy and ensuring a safe experience. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in Luxembourg.
1. Personal Data We Collect
We collect the following types of personal data when you visit our website or use our services:
- Identification and Contact Data: Name, email address, date of birth
- Profile and Preference Data: Information about your background, interests, preferences, and social needs to help us match you with the right community and events
- Technical Data: IP address, browser type, device information, browsing behavior, cookies
- Transaction Data: Purchase history, payment details (if applicable)
- Communication Data: Information you provide when you apply for membership, contact us, such as support queries or feedback
2. How We Use Your Personal Data
We process your personal data for the following purposes:
- To provide, improve, and personalize our services
- To process membership applications and fulfill orders
- To communicate with you about updates, offers and events
- To comply with legal obligations (e.g., accounting, fraud prevention)
- To enhance website functionality through cookies and analytics
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent (e.g., subscribing to a newsletter)
- Contractual Necessity: To fulfill contractual obligations with you (e.g., processing orders)
- Legal Obligation: To comply with applicable laws
- Legitimate Interests: To pursue our legitimate interests, such as improving our website and services, provided that these interests do not override your rights and freedoms
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer. You can request deletion of your data at any time by contacting us. We will process deletion requests within 30 days.
5. Sharing Your Data
We may share your personal data with third parties under the following circumstances:
- Service Providers: To third-party vendors who provide services on our behalf, such as payment processors, hosting providers, or email service providers
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., to comply with a legal obligation or protect our rights)
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred
We will never sell your personal data to third parties.
6. Your Rights
Under the GDPR, you have the following rights with respect to your personal data:
- Access: You have the right to request access to the personal data we hold about you
- Correction: You have the right to request corrections to any inaccurate or incomplete data
- Deletion: You can request the deletion of your personal data in certain circumstances
- Restriction: You have the right to request restriction of processing
- Portability: You can request the transfer of your data to another service provider
- Objection: You can object to the processing of your personal data in certain situations
To exercise any of these rights, please email us at info@thebond.lu with 'GDPR Request' in the subject line. We will respond within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files that are stored on your device when you visit our website.
Essential Cookies (No Consent Required)
These cookies are essential for the website to function properly and are automatically enabled:
- Authentication cookies: Required for user login and session management
- Cookie consent: Stores your cookie preferences
- Security cookies: Protect against fraud and ensure secure connections
Optional Cookies (Consent Required)
These cookies help us improve your experience and require your consent:
- Analytics cookies: Help us understand how visitors use our website
- Performance cookies: Optimize website speed and functionality
- Marketing cookies: Remember your preferences for future visits
Your Choice: You can choose to accept only essential cookies or all cookies. The website will function normally in both cases, but accepting all cookies provides a better experience.
8. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International Transfers
If your personal data is transferred outside of the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: info@thebond.lu